Wait at least 30 seconds, then plug back in.If your router and modem are separate devices, unplug both of them.Unplug your router and/or modem from its power supply.feet or has multiple levels, you may need a mesh network to get a consistent wifi signal.įor optimal performance, we suggest rebooting once a month. If the above steps don't work, you may need to add a wifi extender such as the Ring Chime Pro.Sometimes wifi interference can cause setup to fail.If your Ring device is battery-powered, or if you can move it from the mounting location, try bringing it a few feet closer to your router before setup. Your Ring device may be too far from your router. You can do so via the Device Health section of the Ring app. If you do have a 5 GHz compatible device but still have issues, connect to a 2.4 GHz network first – then switch to the 5 GHz network after setup is complete. Make sure you have a 5 GHz compatible Ring device if you're trying to connect to a 5 GHz network.Or, contact your Internet provider to change your password. If your password contains characters like an asterisk (*), pound sign (#), or exclamation mark (!), remove them by changing the password in your router's settings. Make sure your password doesn't have any special characters.Your network password can often be found on the bottom of your router. Passwords are case sensitive and do not include spaces. Make sure you're entering the correct password.If you have issues related to your home wifi, try the following steps below. Keep in mind you'll need to be logged in with your username and password if you want to be the owner of the new Ring device. Use another mobile device to log into the Ring app and set up from there. Once you've completed setup, you'll be able to see your battery charge percentage in the Ring app. Your battery will need 6-8 hours to fully charge. You may need to fully charge it prior to setup. If you're setting up a new battery-powered Ring device, your battery will be only partially charged due to safety restrictions on shipping lithium batteries. If you're using an Android device and can't connect to the Ring network, you may need to adjust the Smart Network Switch. Try setup again to see if the Ring temporary network appears.Below that list, tap Ask to Join Networks, then tap Ask. Under this setting, you'll see a list of different network names.Tap Settings (the gear icon), then tap Wifi.This often helps when you're trying to connect to the Ring network. Learn how to access your cellular data here. You can always switch your settings back after. If you don't see your home wifi network when you're setting up your device, one of your mobile device settings may be preventing setup. ![]() ![]() Reboot your device (shut it off completely), then try setting up again.The first few are specific to device type, so scroll to the ones that apply to you. If you can't connect to the Ring network, try the following steps. ![]() Your Ring device creates a temporary "network" that you will use as an access point only during setup, before you connect it to your home wifi network. Try moving it into an open, unblocked space if it's in a secluded place like behind your couch or inside your closet.Ĭan't Connect to Ring's Temporary Access Point During Setup? Moving your router is often the quickest fix for connection issues. If you're having issues setting up your Ring doorbell or security camera – such as with connecting to the temporary Ring network or your home wifi network – try the troubleshooting steps below.
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